FAQ
What payment method do you accept?
We accept Interac e-Transfer. Choose Interac Email Transfer at checkout and we’ll show you where to send the payment. We don’t accept credit cards or cryptocurrency.
How does Kratom Active ensure quality?
We source our kratom from a single source that organically grows it and uses the highest standards possible. Our kratom also goes through strict lab testing to guarantee quality and purity. We do not sell any kratom that does not meet our standards.
What is the cutoff for same-day shipping?
The cutoff time for same-day shipping is 11 am PST.
Can I get a discount?
Sign up for our newsletter to get an initial discount and also get exclusive deals and promotions.
How do we ship?
We use Canada Post Expedited, Canada Post Express, and Purolator Next Day shipping for our shipping methods.
Canada Post Expedited: 1-5 Business Days.
Canada Post Express: one to four business days.
Purolator Next Day: Next day for major cities and 2 days for rural areas.
Where do you ship from?
We ship from Vancouver, B.C.
Do you send tracking numbers?
Yes, all orders will receive an automated confirmation email, which will include your tracking number.
What is your return policy?
Kratom Active will return any product that is damaged or defective. We have the right to refuse returns if we believe the package has been tampered with in any way. We take every inquiry on a case-by-case basis. Please email in**@**********ve.com for any return inquiries.
