FAQ

We accept payments via Interac e-Transfer and by Cryptocurrencies such as Bitcoin and Litecoin.

We source our kratom from a single source that organically grows it and uses the highest standards possible. Our kratom also goes through strict lab testing to guarantee quality and purity. We do not sell any kratom that does not meet our standards.

The cutoff time for same-day shipping is 11 am PST.

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We use Canada Post Expedited, Canada Post Express Post, and Purolator Next Day shipping for our shipping methods.

Canada Post Expedited: 1-5 Business Days.
Canada Post Express: 1-2 Business Days, and 3 to rural areas.
Purolator Next Day: Next day for major cities and 2 days for rural areas.

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Yes, all orders will receive an automated confirmation email, which will include your tracking number.

Kratom Active will return any product that is damaged or defaulted products. We have the right to refuse returns if we believe the package has been tampered with in any way. We take every inquiry on a case-by-case basis. Please email info@kratomactive.com for any return inquiries.